Contact Us
FREQUENTLY ASKED QUESTIONS
ABOUT US
Are you a large booking agency?
No — We’re a small, dedicated team of local cleaners who take pride in our work. Because we operate as a close knit team, you’ll usually have the same cleaner or cleaners each time, ensuring consistency, trust and personalised service.
GENERAL QUESTIONS
What are your office hours?
Do I need to be home during the clean?
Are your cleaners insured and police checked?
Do you supply all equipment and products?
BOOKINGS & SERVICES
How can I make a booking?
Easy! Just click “Book Online” and you’ll get an instant quote in under 60 seconds. Choose your service, add any extras and lock in a time that suits you — our team will reach out to confirm the details.
How do I update a booking or check my upcoming schedule?
Simply Log in to your account (think “Uber for cleaning”) and tweak the date, time or extras and view upcoming cleans whenever you like. Need help? Just call or email us — we’re here for you.
What if I just want a quote?
No problem. Hit “Get a Quote” for an instant estimate — zero pressure, zero commitments.
What happens if my home is dirtier than expected?
Totally fine — but we do need to adjust things to keep it fair for everyone. If the actual condition needs more time, labour or a different service level than what was disclosed, we may:
- adjust the rate
- extend the booking time (with your approval)
- reclassify the service
- or cancel the job and apply a call out fee
This ensures our cleaners have the time and resources to do the job properly.
How long will the cleaning take?
It depends on the size, layout and condition of your home. Your instant quote will include an estimated timeframe, and we’ll let you know if anything needs adjusting once we arrive.
Do you provide Airbnb cleaning?
Absolutely. We deliver eco friendly, high standard turnover cleans designed specifically for Airbnb hosts. Your space will be guest-ready every time — fresh, consistent, and styled just the way you like it.
Do you clean NDIS or DVA homes?
Yes — we proudly support self managed, plan managed and agency managed NDIS and DVA participants. Our cleaners are trained, insured and reliable, and we always aim to provide the same familiar faces for consistency and comfort.
Do you offer hoarder and squalor cleaning?
Yes. We handle hoarder and squalor cleans with care, discretion and zero judgment.
These jobs require photos or an onsite assessment before quoting so we can assign the right team, equipment and time. All communication is strictly confidential.
Do you move furniture?
We move small or lightweight furniture during deep/spring cleans where it’s safe to do so. We don’t move heavy, oversized or fragile items to protect both your belongings and our team.
WHAT’S INCLUDED
What is included in a regular home clean?
Our Eco-Pro Clean covers all the everyday essentials — bathrooms sparkling, kitchen shining, floors fresh, surfaces dusted and the general chaos brought back into harmony.
Want a little extra love? You can add internal windows, oven cleaning, walls, or detailed scrubbing when you book. (or book in a Spring clean!) Just tell us what you need and we’ll make it happen.
What is included in a Deep / Spring Clean?
Think of this as your home’s reset button. A deep clean includes everything in a regular clean, plus internal windows, skirting boards, tracks, frames, built-up areas, detail work and those sneaky corners that like to hide dust.
It’s the full top-to-bottom, “my house feels brand new again” clean.
What is included in a Bond Clean?
A bond clean is the whole shebang — the full real estate checklist ticked off from top to toe.
Book it as a bond clean to be covered under our Bond Clean Guarantee — letting you hand those keys back with confidence.
Do you guarantee my bond refund?
We guarantee our work — but we can’t control your real estate agent! If your property manager raises an issue related to items on the cleaning checklist, we return to fix it at no cost, provided no one has entered the property after us, we are notified within 48 hours and photos are provided.
PAYMENT & FEES
What payment methods do you accept?
We keep things simple and secure — credit and debit cards only.
We don’t accept cash (it just complicates things and slows down the sparkle).
Do you offer Afterpay?
Yes! Afterpay is available for Move In / Move Out cleans and selected services.
Shine now, pay later — easy.
When is payment processed?
A hold is placed on your card on the morning on your clean. Your card is charged after the clean is completed. For some specialist services, we may request a deposit upfront — but we’ll always let you know beforehand.
What is your cancellation policy?
Life happens, we get it — but our cleaners reserve that time just for you.
Cancellations made within 24 hours of your appointment incur a $70 cancellation fee.
Is there a last-minute booking fee?
Bookings or changes made within 24 hours of your appointment may incur a $50 last-minute fee. This helps us reshuffle schedules and take care of everyone fairly.
BEFORE YOUR CLEAN
Do I need to prepare anything before the cleaners arrive?
Just a little bit. For regular and deep cleans, a quick tidy up (like clearing benchtops, washing dishes or picking up clothes) helps us maximise the time spent on the actual cleaning — not organising.
We’re here to clean, not judge… but the less clutter, the more magic we can work.
For bond and builders cleans, we do need a bit more prep so our team can get straight into the detailed work. Please make sure:
- all rubbish and unwanted furniture are removed
- electricity and water is connected
- gardening/outdoor tidying is done
- there’s safe, clear access to every room
If we arrive and can’t proceed due to access or preparation issues, a $231 call out fee may apply.
DURING & AFTER YOUR CLEAN
What if I’m not happy with the clean?
We’ve got your back. If something doesn’t look right, just send us time stamped photos within 24 hours, and we’ll organise a free fix-up clean for any areas that weren’t completed to our standard. No fuss — just a genuine commitment to making things right.
