Privacy Policy

Effective Date: 20 November 2025

The Green Rebellion (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website or engage our services.

By using our website or services, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

1.1 Personal details

Name, phone number, email address
Residential or service address
Billing information

1.2 Service-related information

Notes about your booking or preferences
Photos you provide for quotes
Access instructions

1.3 Payment information

Processed securely by third-party providers
We do not store full card details

1.4 NDIS / DVA information (if applicable)

Participant details
Plan manager or support coordinator contact information

1.5 Website & technical information

IP address, browser type, device information
Usage statistics collected via cookies or analytics tools

1.6 Photos taken during services

Before/after photos for quality control, training, and service verification
Not used publicly without your explicit consent

2. How We Collect Information

We collect information when you:

make a booking or request a quote
contact us via phone, SMS, email or social media
submit photos or details
allow our cleaners to take work related photos
use our website (cookies/analytics)
engage via NDIS/DVA or payment providers

3. How We Use Your Information

We use personal information to:

provide and manage cleaning services
contact you about bookings or changes
process payments and issue invoices
assess and provide quotes
conduct training, quality control and service verification
respond to feedback, concerns or complaints
meet legal or regulatory obligations

We do not sell personal information.

4. When We Disclose Information

We may disclose information to:

our cleaners (only what is necessary to complete your service)
third-party service providers (payment processors, booking platforms, IT systems)
NDIS/DVA plan managers or coordinators (where applicable)
law enforcement or regulatory authorities when required by law

All third-party providers must protect personal information in line with privacy laws.

5. Data Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure, including secure systems, limited access permissions, and encrypted payment gateways.

No system is 100% risk-free, but we maintain strong security standards.

6. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information at any time by contacting us. We may require identity verification.

7. Retention of Information

We retain information only as long as necessary for service delivery, internal record keeping, legal compliance, and dispute resolution. After this period, information is securely deleted or anonymised.

8. Cookies and Website Tracking

We use cookies and similar technologies to improve website performance and user experience.
You can disable cookies in your browser settings, although some features may not function correctly.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Overseas Data Storage

Some service providers we use may store data overseas. By using our services, you consent to this storage, which will still comply with Australian Privacy Principles.

11. Children and Minors

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

12. Changes to This Privacy Policy

We may update this policy at any time without notice. The updated version will be published on our website. Continued use of our services indicates acceptance of the updated policy.

13. Contact Us

For privacy enquiries, access requests, or concerns, please contact:

The Green Rebellion
Email: hello@thegreenrebellion.com.au